Richard
Onians was one of the leading figues in the venture capital world, before his untimely
death in 1999. The following is a synopsis of his celebrated lecture delivered to the
Royal Society of Arts entitled "Making Small Fortunes: success factors in starting a
business". It is made particularly topical by the current wave of venture-capital
backed dotcom start-ups. It will be interesting to see which of these survive, and in
doing so how closely they have followed Onians' Laws.
All experienced providers of new capital for business start-ups have seen substantial sums
disappear into well-intentioned but badly conceived and executed businesses. My purpose
here is to identify a few investment criteria which, if applied, can improve the success
rate of new business creation.
For evidence, I conducted a personal review of 20 start-ups to which I have had exposure.
I took the ten that failed most spectacularly and the ten most successful, and attempted
an objective assessment of the causes of failure and success.
Experience tells me that there are six headings under which all the important causes will
fall. These are the abilities:
1. to analyse and exploit a market
2. to develop, communicate and implement a realistic strategy
3. to manage technology or product development programmes in an efficient and timely
fashion
4. to attract sufficient capital on affordable terms
5. to install, interpret and act on reliable management information
6. to recruit, build and motivate a competent workforce.
1. The market place
There are two market-related capabilities a business needs to succeed: to know the market
and to exploit it. In our sample of 20 businesses, with one exception the failures did an
acceptable job of analysing their opportunity. As for exploiting it, i.e. in closing
sales, only in two cases can we say that incompetence was a major contributor to their
demise. We can conclude that lack of marketing ability need not be fatal, but its presence
will contribute to success.
2. A realistic strategy
Five of our problem children, despite their failure to survive as independent businesses,
had devised strategies that with hindsight were workable. The other five got it
demonstrably wrong. Our prodigies seem to have got it right ten times out of ten.
Conclusion: a realistic strategy always accompanies success but can also frequently be a
fellow-traveller of failure.
3. Managing technologies or product development
New world class businesses should be, and are normally, innovative. During the start-up
period, management is often preoccupied with the development of a new technology, product
or service which will eventually become the main revenue earner for the business. An
ability to manage this development process within agreed resources and timescales is
therefore crucial. Eight of our failures missed their timing by a significant margin, but
even four of the successes did likewise.
While these first three causes: marketing, strategic positioning and late product
development, are important factors, they are in my view subsidiary to those causes which
are resource-related, specifically the resources of money, information and people.
4. Attracting sufficient capital
The tendency in the UK is for entrepreneurs to use banks as their preferred source of
start-up funds. Out of the ten failures, nine were very highly dependent on their bank's
short-term lending. Our ten successful start-ups behaved in a more truly
"capitalist" fashion, i.e. they were much more dependent for their start-up
finance on shareholders' funds. They accepted significant equity dilution in return for a
solid balance sheet. They realised that 10% of the equity might eventually be worth more
than 100% of an under-capitalised, underperforming enterprise.
5. Reliable management information
In five of our failed start-ups, lack of numeracy or numerical judgement played an
important part in their demise. They tended to place too much reliance in
computer-generated forecasts whose precision brought with it a false sense of security. In
all the successes, an ability to make a realistic assessment of financial needs and
expectations made a critical contribution.
Here, the non-executive directors, by applying objective and experienced judgements to the
monthly or quarterly figures, helped management to question the validity of even the most
immaculately prepared spreadsheets.
6. People and their pay
The most critical cause of success or failure was however the quality of the management
team and its approach to remuneration. In our little sample of 20, the ten successes are
dominated by those who took a long term point of view, and paid themselves only what the
business could afford. Of the unsuccessful ten only three had a thoughtfully constrained
attitude to their own compensation. The other seven were somewhere on a scale between
Oliver Twist and the reputed practices of chief executives of privatised utilities!
We also have evidence that prima donnas rarely succeed in establishing a sustainable
business. In four of our failed start-ups the seeds of destruction were sown and reaped by
the founder of the business. In the majority of the successes, a tight-knit,
self-selected, complementary management team has taken the business from milestone to
milestone.
To compete in increasingly competitive world markets, Britain urgently needs more boldly
managed, more robustly financed, more internationally aggressive start-ups which build on
our demonstrated ability to innovate. Experience has convinced me that the key to this
success is less reliance on short-term management practices and much greater commitment to
building long-term value through truly "capitalist" attitudes. |