| Case Study UK Leisure Group
Following a number of years of rapid growth through
acquisition and business development a major UK Leisure Group (11,000 employees) needed to
improve its operational efficiency.
Specific issues that were causing problems included:
- Different management practices across the business
- High levels of wastage in the use of manpower
- Poor quality of management information
- Varying levels of customer service
Following an in-depth review of the business the following
projects were initiated and implemented:
Integration of Personnel and Payroll systems. This enabled
local input of staff details and access to usage analysis. Its impact was to reduce head
count through greater staff utilisation and improve the quality and flow of information
for functional and line managers
Development of a networked Point of Sale system. The criteria
included high levels of reliability, fast speed of operation, communications with head
office and provision of accurate accounting information. The new system immediately
increased levels of customer service, reduced in-store administration and provided a 3
year pay-back of the £11M investment. |
